Frequently Asked Questions

ORDERING

To order marijuana strains at (Order Marijuana Strains Online), you can follow these three points:

  1. Browse the Product Catalog: Visit the OMSO website and explore their product catalog. Look for the section or tab dedicated to marijuana strains. You should find a variety of options available, including different strains, flavors, and potencies.

  2. Select the Desired Strains: Once you’ve found the marijuana strains section, browse through the available options and select the strains that meet your preferences and needs. Pay attention to details such as strain type (indica, sativa, hybrid) and THC/CBD content to make an informed decision.

  3. Add to Cart and Checkout: After selecting the desired marijuana strains, add them to your cart. Review your order to ensure accuracy and quantity. Proceed to the checkout process, where you will provide your shipping information, select a payment method, and confirm your order. Ensure that you comply with any legal requirements related to the purchase and delivery of marijuana in your jurisdiction.

Remember to always follow the applicable laws and regulations regarding the purchase and use of marijuana in your area.

At our marijuana strain website, we take great care in packaging your order to guarantee its security and privacy. Each item is carefully vacuum-sealed to ensure maximum protection. We utilize secure and discreet mailers for shipping purposes.

Rest assured, all orders placed with us include a tracking link. This allows you to easily monitor the progress of your package and stay informed about its delivery status.

We do not provide cash refunds or exchanges for any product. However, if you encounter a defective item, please reach out to us within 48 hours of receiving your order. Kindly include a picture or video demonstrating the issue, and our team will be happy to assist you!

Please be aware that we offer refunds in the form of points, which can be used as store credit. It’s important to note that our team may need a video verifying the problem to process your claim successfully.

We strive to be easily accessible to our valued customers and address their inquiries promptly. You can reach us through various channels:

  1. Text Message: For quick communication, you can send us a text message at (619) 361-1801. Please note that we are unable to answer phone calls, but you can leave a voicemail for us to respond to.

  2. Live Chat: Visit our website to engage with our team through the live chat feature. Our representatives are available from 7am to 5pm (EST) on weekdays.

  3. Social Media: Connect with us on Facebook through Live Messenger or reach out to us on Instagram.

Additionally, you can contact us anytime via email at support@ordermarijuanastrainsonline.com. Our support team operates around the clock, ensuring that your concerns are addressed promptly.

Apologies for any inconvenience caused! Regrettably, our shipping services are currently limited to addresses within Canada and the United States of America (USA).

  1. Same-Day Shipping: If we receive your payment and successfully process it before our 9 am (EST) cut-off time, your order will be shipped on the same business day.

  2. Next-Day Shipping: Payments received after 9 am (EST) will be processed on the next business day and your order will be shipped accordingly.

  3. Timely Payment Recommendation: To ensure timely shipping, we recommend sending your payment the day before you wish us to ship your package. Payments are processed in the order they are received.

Please be aware that we make every effort to ship as many packages as possible each day, which may occasionally result in an internally extended cut-off time past 9 am (EST).

If you wish to make changes or additions to your order, please create a new order with us. Subsequently, kindly email us at support@ordermarijuanastrainsonline.com with the order number you would like to cancel. We will promptly cancel the old order (provided it has not been paid for already) and assist you accordingly.

We are committed to promptly addressing and resolving any concerns you may have. When reaching out to us, kindly provide the following information:

  1. Order number
  2. Name of the defective product
  3. Detailed description of the issue

Once we have these details, our team will make every effort to assist you in resolving the problem effectively.

If you believe you have received a defective product, please contact us within 48 hours of receiving your order. To help us better understand the issue, we kindly request that you provide a picture or video demonstrating the problem. This will enable our team to provide appropriate assistance.

Please be aware that refunds are issued in the form of points as store credit. To ensure a smooth resolution process, our team may require a video that substantiates the problem before approving a claim.

PAYMENT AND FEES

Currently, we accept three payment methods for your convenience: PayPal, Bitcoin, and E-transfer. These options provide secure and reliable ways to complete your purchase on our website. Rest assured that we prioritize the safety and privacy of your financial transactions. If there are any updates regarding additional payment methods, we will promptly notify you on the checkout page. Our aim is to provide a seamless and hassle-free payment experience, and we appreciate your understanding in this matter.

Please note that we continuously strive to enhance our payment options to cater to a wider range of customer preferences. We understand that diverse payment methods can improve convenience for our valued customers. Therefore, we will ensure any updates or additions to our payment methods are clearly communicated during the checkout process. We appreciate your support and look forward to serving you with our current secure payment options.

Upon sending the payment, please allow a few hours for us to receive and process it during our business hours. Payments submitted outside of business hours will be acknowledged and accepted on the following business day. Once we have received your payment, we will promptly notify you via email. Additionally, we will provide you with a tracking number via email as soon as your order is ready for shipment.

Once your payment has been successfully deposited, we will initiate the order processing. Please be aware that any payments received after 9:00AM (EST) will be shipped out on the next business day. We strive to accommodate orders as efficiently as possible and may internally extend the cut-off time whenever feasible. To ensure timely shipping, we recommend submitting your payment the day before you intend us to ship your package.

After placing your order, the subsequent step is to submit your payment to us. Rest assured, we will temporarily hold the order until we receive the payment. It is important to note that if the payment is not received within 48 hours, the order will be cancelled.

SHIPPING AND DELIVERY

We understand the importance of timely shipping for our customers. For orders within the USA, the typical shipping timeframe is between 2 to 5 business days, depending on the chosen shipping option and the destination address provided during the order placement. Similarly, for orders within Canada, the shipping duration is generally between 5 to 7 business days. However, it’s important to note that in certain situations where the mailing agency is experiencing high demand, there might be a slight delay of a day or two in the delivery process.

While we make every effort to ensure prompt and reliable shipping, external factors such as increased shipping volumes or unforeseen circumstances can occasionally impact the exact delivery date. In case the mailing agency becomes saturated with demands, we kindly ask for your understanding if there is a slight delay in the delivery of your order. Rest assured, we remain committed to keeping you informed throughout the shipping process, and we will provide any necessary updates regarding the status of your order to ensure a smooth and satisfactory delivery experience.